Help
Help centre and support
Guidance for registration, licensing, returns and complaints. Contact the helpdesk if you need personalised assistance.
Frequently asked questions
Who must register on SIMIS?
Growers, out-grower institutions, millers including jaggery operators, importers, exporters, dealers and traders are all required to register and maintain an up-to-date profile.
What documents do I need for a licence application?
Typically a CR12, valid Tax Compliance Certificate, national ID or business registration details, and any technical documents relevant to your licence category.
How long does licence approval take?
Applications follow published service-level timelines. You can track progress in real time under Track an Application after signing in.
How do I verify a licence or permit?
Use the verification service on the home page or Services. Enter the code printed on the document.
How do I report malpractice or a service issue?
Lodge a complaint through the help centre or contact the helpdesk. Complaints are logged, tracked and routed to the responsible KSB office.
SIMIS service status
Sample status board — live monitoring will replace these placeholders.
- Registration & Licensing Operational
- Verification service Operational
- Statutory returns Operational
- Payments & levy Scheduled maintenance
Lodge a complaint or support ticket
Report malpractice, disputes or platform issues. Do not include passwords or payment card details.